Privacy Policy

Last Updated: August 5, 2026

Computer Lab HTX respects your privacy and understands that customers may provide personal information when requesting computer repair, diagnostic, data-transfer or related services.

This Privacy Policy explains how Computer Lab HTX collects, uses, shares, stores and protects information obtained through computerlabhtx.com, repair request forms, telephone calls, text messages, email communications and in-person repair services.

By using our website or submitting information to Computer Lab HTX, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information.

Contact Information

This may include:

• Full name
• Telephone number
• Email address
• ZIP code
• Billing or service address
• Preferred contact method

Device and Repair Information

This may include:

• Device type
• Device manufacturer and model
• Device serial number
• Reported fault or symptoms
• Error messages
• Power and startup status
• Liquid-damage information
• Previous repair history
• Photographs of the device
• Diagnostic findings
• Parts installed
• Repair notes
• Warranty information

Account and Access Information

When reasonably necessary to diagnose or complete an authorized service, a customer may voluntarily provide:

• Device login credentials
• Temporary passwords
• Passcodes
• Administrator access
• Recovery keys

Customers should remove unnecessary passwords and confidential information before providing a device whenever possible.

Transaction Information

This may include:

• Estimates
• Invoices
• Payment status
• Services purchased
• Deposits
• Refunds
• Tax information
• Warranty claims

We do not intentionally store complete payment-card details on our website. Payments may be processed through an independent payment processor.

Website and Technical Information

When you visit our website, our hosting, security or analytics providers may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Referring website
• Pages viewed
• Date and time of access
• Approximate location based on IP address
• Cookie and similar technology information

2. How We Collect Information

We may collect information:

• Directly from you through our repair request form
• During telephone, text-message or email conversations
• When you deliver or arrange collection of a device
• During inspection, diagnosis or repair
• When you pay for services
• When you submit a review or warranty request
• Automatically through website hosting, analytics and security tools
• From a person authorized to act for you

3. How We Use Information

Computer Lab HTX may use personal information to:

• Respond to repair enquiries
• Verify device and customer information
• Schedule appointments, drop-offs or pickups
• Diagnose computer problems
• Prepare repair estimates
• Obtain repair authorization
• Complete approved services
• Order compatible parts
• Communicate repair progress
• Process payments and issue invoices
• Provide warranty service
• Prevent fraud, theft and unauthorized device access
• Maintain repair and accounting records
• Improve our website and customer service
• Protect our legal rights and business operations
• Comply with applicable laws, tax obligations and lawful requests

We will not access customer files, photographs, messages, browsing history or other personal content except where reasonably necessary to perform an authorized diagnostic, repair, data-transfer, malware-removal or recovery service.

4. Device Data and Customer Files

Computers may contain private, confidential or sensitive information.

Computer Lab HTX technicians are instructed to limit access to customer data to what is reasonably necessary to perform the authorized service.

Depending on the requested service, temporary access to the operating system, storage drive, user profile or selected files may be required to:

• Confirm that the computer starts correctly
• Test repaired hardware
• Diagnose software problems
• Remove malware
• Transfer data
• Recover files
• Verify that an issue has been resolved

Customers should back up important information and remove highly sensitive files before submitting a device whenever possible.

5. Passwords and Access Credentials

Customers should create a temporary repair password whenever possible instead of providing their main password.

Access credentials provided for a repair will be used only for the authorized service and related testing.

Computer Lab HTX does not request online banking passwords, credit-card account passwords, Social Security account credentials or unrelated account credentials.

Credentials should be changed by the customer after the device is returned.

6. How We Share Information

We may share information only as reasonably necessary with:

• Website hosting and security providers
• Email and communication providers
• Payment processors
• Accounting and bookkeeping providers
• Parts suppliers when device details are needed to identify compatible parts
• Pickup or delivery providers
• IT service providers assisting with our systems
• Professional advisers, including accountants, insurers and attorneys
• Government agencies or law enforcement when legally required
• A purchaser or successor in connection with a lawful business sale, merger or reorganization

Service providers are expected to use information only for the services they provide to Computer Lab HTX.

We do not provide unrestricted access to customer devices or files to advertisers or unrelated third parties.

7. Sale of Personal Data and Targeted Advertising

Computer Lab HTX does not currently sell personal data.

Computer Lab HTX does not currently process personal data for targeted advertising across unrelated websites.

If these practices change, this Privacy Policy will be updated and legally required choices will be provided before the new practice begins.

8. Cookies and Analytics

Our website may use cookies and similar technologies for:

• Basic website operation
• Security
• Spam prevention
• Remembering user preferences
• Measuring website performance
• Understanding how visitors use the website
• Tracking whether advertising produces calls or repair requests

You may restrict cookies through your browser settings. Blocking certain cookies may affect website functionality.

9. Data Retention

We retain information only for as long as reasonably necessary for the purpose for which it was collected.

Typical retention periods may include:

• Unconverted website enquiries: up to 24 months
• Repair records, invoices and payment records: up to seven years
• Warranty records: for the warranty period and a reasonable period afterward
• Access credentials: only until the authorized service and testing are completed
• Security and website logs: according to the retention settings of our hosting and security providers

Information may be retained longer when required by law, necessary to resolve a dispute or needed to protect against fraud or legal claims.

10. Data Security

Computer Lab HTX uses reasonable administrative, technical and physical safeguards designed to protect personal information.

These measures may include:

• Restricted access to customer records
• Password-protected business accounts
• Website encryption
• Security monitoring
• Software updates
• Access controls
• Secure disposal of records
• Limited retention of credentials

No website, email system, storage system or repair process can be guaranteed completely secure. Customers should avoid sending unnecessary sensitive information by ordinary email or text message.

11. Your Privacy Choices and Rights

Subject to applicable law, you may request that Computer Lab HTX:

• Confirm whether we process your personal information
• Provide access to information associated with you
• Correct inaccurate information
• Delete eligible information
• Provide eligible information in a reasonably portable format
• Stop marketing communications
• Explain categories of information shared with service providers
• Review a decision concerning a privacy request

We may need to verify your identity before completing a request.

Some information may not be deleted when it must be retained for tax, accounting, fraud-prevention, warranty, security or legal purposes.

To submit a privacy request, contact:

Email: ebyadil@gmail.com
Phone: (713) 471-2300

Use the subject line:

Privacy Request – Computer Lab HTX

We will respond within the period required by applicable law. If we decline a request, we will explain the reason where legally required and provide available appeal instructions.

12. Marketing Communications

Computer Lab HTX may send service-related messages concerning:

• Repair requests
• Appointments
• Estimates
• Repair approval
• Progress updates
• Pickup or collection
• Payment
• Warranty matters

These operational messages are not marketing messages.

Marketing emails or promotional text messages will be sent only where permitted. You may unsubscribe from marketing emails using the unsubscribe link or reply STOP to promotional text messages.

13. Children’s Privacy

Our website and services are not directed to children under 13.

We do not knowingly collect personal information online directly from children under 13 without legally required parental consent.

A parent or guardian who believes a child submitted personal information should contact us so the information can be reviewed and, where appropriate, deleted.

14. Third-Party Websites

Our website may contain links to Google, social-media platforms, payment providers or other third-party services.

Computer Lab HTX does not control those services and is not responsible for their privacy practices. Customers should review the applicable third party’s privacy policy before providing information.

15. Business Transfers

If Computer Lab HTX is sold, reorganized, merged or transferred, customer information may be transferred as part of the business assets, subject to applicable law and continued protection under the commitments described in this policy.

16. Changes to This Privacy Policy

We may update this Privacy Policy when our services, website tools or legal obligations change.

The updated version will be posted on this page with a revised “Last Updated” date.

Material changes affecting how personal information is used will be communicated when required by law.

17. Contact Computer Lab HTX

Questions, complaints and privacy requests may be directed to:

Computer Lab HTX
Houston, Texas
Phone: (713) 471-2300
Email: ebyadil@gmail.com
Website: computerlabhtx.com